Description:

Ask and Deliver – Discover The Heart of Your Business By Listening To The Voice of Your Customers

Key takeaways will include how to directly ask customers what they want from your business, listening to what they say, and then delivering the customer experience they desire and the power to transform a brand and spark exponential growth.

Speaker Bio:

As founder and CEO of OBI Creative, Mary Ann O’Brien has been entrusted by some of the most successful brands in the world to steer their strategic direction, evolve their brand positioning, and guide their marketing and communication efforts.

She has led national and global strategic initiatives for Intel, Microsoft, Sony, Lenovo, Gateway, and ViewSonic. She authored the O’Brien Voice of the CustomerTM and Voice of the EmployeeTM studies, which have repeatedly been the foundation for incredible business success stories.

O’Brien serves on community boards and champions women, diversity, and ethical growth. She considers winning an Integrity Award from the Better Business Bureau as one of the defining moments of her career.

Mary Ann is a devoted wife, mother, entrepreneur, and published author of the Forbes’ book, “Ask and Deliver: Discover the Heart of Your Business by Listening to the Voice of Your Customers.”